Pricing & Business Solutions

Managed Services — $125 per user per month

Your day-to-day IT, run end to end. Built for teams of 5 to 75 who have no internal IT, or one person carrying it alongside another job. Every client starts here with our managed IT services in Sydney.

Covers one PC per user.

Cyber Protect — $85 per user per month

The security baseline, and the right choice for most businesses of 5 to 75 staff. Covers the attacks that actually reach Australian SMBs — ransomware, business email compromise and credential theft. See our full cyber security services for details.

Cyber Secure — $150 per user per month

Everything in Cyber Protect, plus continuous monitoring, compliance evidence and independent testing. The right choice when a client questionnaire, an insurer or a contract starts asking for proof rather than assurances.

The step from Protect to Secure is $65 per user per month. That includes an annual penetration test we value at $15,000 — on its own, more than a five-user client's entire annual security spend.

AI add-on — $50 per user per month

Optional, on top of any combination above. For businesses ready to deploy Copilot properly rather than buy the licences and hope. Pair this with our Microsoft Copilot consulting to get the most from your investment.

Changing IT provider is the decision most businesses put off longest, usually because the last switch went badly. So we've removed the risk: for the first two months after onboarding, you can walk away. If we haven't shown you the difference by then, you shouldn't be stuck with us.

There's no minimum contract either. You can engage LOOKUP month to month and stay because the service is working, not because you signed something. Terms and conditions apply to the cooling-off period.

How much does Managed IT cost per user in Sydney?

Managed Services is $125 per user per month, and every client adds a cyber security plan from $85 per user, so most businesses start at $210 per user per month. The optional AI add-on is a further $50 per user per month. Minimum five users apply, with no lock-in contract.

What's included in the per-user price?

Every tool we use to deliver the service is included — monitoring, ticketing, documentation, asset management, security software, backup and training platforms. There are no per-ticket charges and no hourly rates for incident response. The only items charged separately are Microsoft 365 licensing, onboarding, onsite attendance, on-prem servers and additional devices.

Can we start small?

Yes. The minimum is five users, and many clients begin with Managed Services and Cyber Protect before adding Cyber Secure or the AI add-on as their needs evolve. Pricing scales per user, so you only pay for what you use.

Do you offer fixed pricing?

Yes. Managed IT and cyber security are fixed monthly per-user fees with no per-ticket charges or hourly rates. AI engagements and Virtual CIO services are scoped based on your objectives and quoted accordingly.

How are AI projects priced?

AI engagements vary depending on scope — from AI Readiness assessments to Microsoft Copilot implementation and workflow automation. We assess your Microsoft 365 environment, governance requirements and business objectives before providing a proposal.

Can Virtual CIO be part-time?

Yes. Virtual CIO engagements are tailored to your business size and strategic requirements. Most clients engage on a monthly retainer with quarterly strategy reviews, executive reporting and ongoing advisory — without the cost of a full-time CIO.

Do you support Microsoft licensing?

Microsoft 365 licensing is billed by Microsoft directly and not marked up by us. We advise on the right licence mix and manage the tenant, but the licence cost stays where it belongs. This keeps your licensing portable and transparent.

Can pricing scale with growth?

Pricing is per user per month, so it scales automatically as your headcount changes. Adding or removing users is handled through your dedicated account manager. Upgrades between plans take effect from the next billing cycle.

What happens after implementation?

After implementation, we move into continuous improvement — quarterly business reviews, ongoing monitoring, security updates and strategic planning. Technology is never a one-off project; the greatest value comes from long-term partnership.

Is there a minimum number of users?

Yes, there is a minimum of five users for managed services. This ensures we can deliver the level of proactive monitoring, dedicated account management and rapid response times that define the service. Businesses smaller than five users are welcome to contact us to discuss alternative arrangements.

Am I locked into a contract?

No, there is no lock-in contract. You can engage LOOKUP month to month and stay because the service is working, not because you signed something. For the first two months after onboarding there is a cooling-off period during which you can walk away if the service hasn't met expectations.

What's the difference between Cyber Protect and Cyber Secure?

Cyber Protect is $85 per user per month and covers the security baseline — managed antivirus, email and web filtering, firewall, MFA, backup, training and incident response. Cyber Secure is $150 per user per month and adds 24/7 SOC monitoring, Essential Eight compliance, dark web monitoring, advanced phishing simulations, an annual penetration test valued at $15,000, and vulnerability scanning.