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3 ways small businesses benefit from helpdesk support

Many small business owners are all too familiar with the feeling of not having enough hours in the day to get everything done. At the same time, these businesses don't always have the financial option to hire someone to help move things along.

While it's a common mentality to "keep calm and carry on", the Huffington Post points out that by trying to do more with fewer employees generally ends up with people running around in circles, chasing admin tasks – not generating business value.

Outsourcing can have a transformative effect on SMBs, and goes beyond the more commonly outsourced roles.

Running a helpdesk can fall under this category. It's an essential part of many client-facing businesses, yet is a support role so does not automatically translate to business growth and innovation. The solution? Outsourcing small business IT such as the help desk to free up time, money, and give your business access to a higher level of expertise.

Why are small businesses outsourcing?

Outsourcing is growing worldwide, according to Deloitte's 2016 Global Outsourcing Survey, and businesses are increasingly looking for new ways to outsource tasks to provide value to their organisations. For the respondents surveyed, the motivations to outsource business tasks included:

  1. Save money and cut costs (59 per cent)
  2. Free up time to focus on core functions (57 per cent)
  3. Gain additional expertise capacity (47 per cent)

Outsourcing can have a transformative effect on SMBs, and go beyond the more commonly outsourced roles: Human resources, finance and contact centres. As the Deloitte report highlighted, other, less common business areas are seeing growth in outsourcing. Help desk support is one of them.

Why should SMBs outsource help desk support?Why should SMBs outsource help desk support?

The benefits of help desk support for small businesses

When choosing to outsource help desk support, some of the benefits include:

1. Reliability and flexibility. With a round-the-clock approach, SMBs don't have to worry about not being there when that urgent call comes through.

2. The right level of expertise. With outsourced help desk support, small businesses can use as much or as little expertise as they want, and can rely on the combined years of experience that would be unavailable from a single role.

3. Adaptability. The world of IT is one of constant flux. Outsourcing help desk support means that no matter what developments happen along the way, you don't have to worry about training or up-skilling your existing workforce.

For SMBs in Sydney, helpdesk support is never far. LOOKUP.COM has over 15 years' experience making IT solutions simple. To find out more, reach out to us today.

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